Faq – English

Faq

Here you will find a list of frequently asked questions

















For any other question you can contact us at Customer Service: from Italy to the toll-free number 800.133.966 active h24 - 7/7 - from abroad to the number 046.4076376 active h24 - 7/7.

What is EWAY?

It is a public rental service of electric cars and electric scooters in Garda, promoted by Garda Uno S.p.A. in collaboration with the Ministry of Environment and Territory.

EWAY was born from the company's commitment to electric and shared mobility and offers a new service following the 100% urban green mobility project for charging electric vehicles.

TAG: EWAY, Garda Uno, 100% urban green mobility, recharge, ministry

REGISTRATION TO THE SERVICE

Who can register for the service?

Any adult can register, either with an Italian driving license or with a foreign driving license, it is enough to have a license for more than a year. Registration is individual, there is no possibility of registration by companies.

TAG: registration, register, driving license, service

I signed up, but with the credentials I can't access the service. What should I do?
How can I register?
What documents are needed to register?
I am novice driver, can I register?
Can I use a foreign driving license?
How can I modify my personal data?

SERVICE COSTS

How is the cost calculated?

24 h, 48 h, weekly and monthly packages are available.

⦁ car: € 50 for 24 hours, € 90 for 48 hours; € 135 weekly, € 270 monthly. The rental cost includes 100km per day. If you exceed the initial 100 km within 24 hours, counted at the start of the sharing, a cost of € 0.24 will be applied to each additional km. If the set rental time does not correspond to one of the standard rates, the final cost will be calculated by adding the rate of € 2.50 / 15min to the rate provided by the package.

Some examples, by way of non-exhaustive example:

If you need the car for 25 hours, you will pay the 24 hour flat rate of 50.00 euros + 4 quarters of an hour. 50.00 euros + (4 quarters of an hour * 2.50 euros) = 60.00 euros

If you need the car for 26 hours, you will pay the 24 hour flat rate of 50.00 euros + 8 quarters of an hour. 50.00 euros + (8 quarters of an hour * 2.50 euros) = 70.00 euros

If you need the car for 49 hours, you will pay the 48-hour flat rate of 90.00 euros + 4 quarters of an hour. 90.00 euros + (4 quarters of an hour * 2.50 euros) = 100.00 euros

TAG: cost, price, flat rate, rental, student, worker, school, job, discount

How can I pay?
I have been charged an additional € 100, why?

USE OF THE SERVICE

How can I open the car?

The service is activated and ended via smartphone with the Eway APP: approach the vehicle with Bluetooth and GPS activated, open the APP, go to the "reservations" section and follow the procedure that will allow you to activate the vehicle.

TAG: open, activate, start, car, keys, take

How can I turn on the scooter?
How can I unlock the scooter stand?
How does the parking system during the rental with the scooter work?
Where can I find instructions for using the service?
Can I leave the vehicle anywhere?
Where are the EWAY stations located?
If I find the vehicle damaged or very dirty?
Can I top up cars?
Can I recharge the scooters?
How do I recharge the scooter?
What is the minimum rental period?
What is the maximum rental duration?
At the end of the rental, do I have to leave the vehicle loaded?
What is the difference between the white eway card and the green mobility card found on the car?
How can I book the vehicle?
How long before can I reserve the vehicle?
Can I modify / cancel my reservations?
What happens if I return the vehicle earlier than scheduled?
What happens if I return the vehicle after what has been established?
How much autonomy do scooters have?
How much autonomy do cars have?
Can someone else drive for me?
Are the parking lots and the access to the ZTL free?
What happens if I have had an accident or the vehicle is damaged?
What happens if I get a fine?
I forgot an object on the car: how can I recover it?
What bans are there?

Call our call center

TOLL-FREE NUMBER ITALY

Active H24 - 7/7

800.133.966

ABROAD TOLL-FREE NUMBER

Active H24 - 7/7

044.5230383

Powered by Garda Uno

Eway is part of the national home school and home work sustainable mobility experimental program promoted by
Ministry of the Environment and Protection of the Territory and the Sea

E-Way is a Garda Uno Spa trademark

LEGAL HEADQUARTER:

Via Italo Barbieri, 20 - 25080 Padenghe sul Garda (BS)



CONTACTS:

Telephone: 030 999 5401 - Fax: 030 999 5420
PEC email: protocollo@pec.gardauno.it



SHARE CAPITAL:

€ 10.000.000 i.v.
Tax code. 87007530170 - P.Iva 00726790983


Call our call center

TOLL-FREE NUMBER ITALY

Active H24 - 7/7

800.133.966

ABROAD TOLL-FREE NUMBER

Active H24 - 7/7

044.5230383

Powered by Garda Uno spa

Eway is part of the national home school and home work sustainable mobility experimental program promoted by the
Ministry of the Environment and Protection of the Territory and the Sea

E-Way is a Garda Uno Spa trademark

LEGAL HEADQUARTER:

Via Italo Barbieri, 20 - 25080 Padenghe sul Garda (BS)


CONTACTS:

Telefono: 030 999 5401 - Fax: 030 999 5420
Email PEC: protocollo@pec.gardauno.it


SHARE CAPITAL:

€ 10.000.000 i.v.
Cod. Fisc. 87007530170 - P.Iva 00726790983


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